Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At EQ Wine Escapes, we believe gambling should be enjoyed as entertainment only. It should never be viewed as a way to earn money, pay bills, or solve financial problems. The odds in all games of chance favour the operator, which means over time, players are statistically likely to lose money.
We encourage all our players to gamble responsibly and within their means. If you choose to participate in gaming activities, please do so with the understanding that you may lose your stake.
Age Verification
Gambling is only legal for individuals who are 18 years of age or older in Australia, or the legal gambling age in your state or territory, whichever is higher.
By accessing our gaming content, you confirm that you meet the minimum age requirement for your jurisdiction and that you are not prohibited from gambling under any applicable laws.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in your own behaviour, please seek help immediately:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to win back money you've lost
- Hiding gambling activity from family, friends, or partners
- Gambling to escape stress, anxiety, depression, or other negative emotions
- Feeling the need to gamble with increasing amounts to achieve the same excitement
- Borrowing money or using credit to fund gambling
- Neglecting work, study, family, or social responsibilities due to gambling
- Experiencing mood swings or irritability when not gambling
- Failed attempts to reduce or stop gambling
- Thinking constantly about gambling or planning your next gaming session
Responsible Gaming Tools
We provide a range of self-help tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're prepared to lose before stopping play
- Reality Checks: Enable regular reminders during gaming sessions to help you stay aware of how long and how much you've been playing
- Self-Exclusion: Take a break from gaming by temporarily or permanently excluding yourself from your account
- Session Time Limits: Set automatic reminders or breaks during extended play sessions
These tools are available in your account settings. We encourage you to use them as part of your responsible gaming plan.
Get Help — Support Organisations
If you're struggling with problem gambling, help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online – Free counselling service for problem gamblers and their families
www.gamblinghelponline.org.au - Lifeline Australia – 24/7 crisis support
Phone: 13 11 14 (free call) - Beyond Blue – Mental health and wellbeing support
Phone: 1300 224 636 (free call)
United Kingdom
- GamCare – Free support for problem gamblers
www.gamcare.org.uk - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Canada
- Responsible Gambling Council – Resources and support for problem gambling
www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and resources
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal centre for health education with gambling support resources
If You Need Help, Reach Out Today
Problem gambling affects not just the individual but their family, friends, and finances. If you or someone you know is struggling with gambling, please seek help immediately. There is no shame in reaching out — support services are confidential, free, and staffed by trained professionals who understand problem gambling.
You don't have to face this alone. Help is available right now.
Our Commitment to Responsible Gaming
EQ Wine Escapes is committed to promoting responsible gaming practices. We support the regulation of online gaming and comply with all applicable Australian laws and regulations regarding player protection, responsible gaming, and harm minimisation.
If you have any concerns about your gaming or need assistance accessing our responsible gaming tools, please contact our support team.